Legendary Customer Service IV: Soothing The Savage Customer (2024 Super Summer Bash!)

Today, customers are more demanding than ever before and losing even one customer could cost you up to six additional lost customers, not to mention the damage to your professional reputation. In this seminar, you’ll discover the best ways to handle even the most irate customers’ complaints.

You will learn:

• What makes customers irate.
• How to prevent savage customers.
• Successful customer recovery strategies.
• The 6 keys to effective problem resolution.
• Savage customer do’s and don’ts.

Date/Time: 08/08/24 , 9:00 am to 12 noon

Venue: Lancaster Bible College , 901 Eden Road Lancaster, Pennsylvania 17601

Presenter: Sarah Ellis

Registration Policies:

Purchasing this item will register you for the seminar or academy series you select. Payment must be received in advance of the event to guarantee your registration.

Cancellation Policy:

Cancellations will be accepted up to fourteen (14) business days prior to the scheduled event. Substitutions can be made at any time. If you do not cancel, reschedule, or substitute prior to the event, you are responsible for full payment.